Privacy Policy

Who we are

Clinton McCulloch is a Clinical Psychologist providing psychological therapy, diagnostic assessment and medicolegal assessment services. Privacy enquiries may be directed to clintonmpsychology@gmail.com or 0423 989 261.

Information we may collect

Depending on the service and the nature of the enquiry, information may include:

• name, contact details and appointment information
• identity, demographic and billing information
• health information, clinical history, assessment information and professional opinions
• referral information and correspondence from health professionals
• for medicolegal work, letters of instruction, legal and clinical records, referral questions and information supplied by instructing parties
• website enquiry information and limited technical information associated with website use.

Why information is collected

Information is collected where reasonably necessary to respond to enquiries, assess service suitability, arrange and provide psychological or medicolegal services, communicate with clients and referrers, prepare reports, meet professional and legal obligations, process accounts and maintain the security and administration of the practice.

How information is collected

Information may be collected directly from you, from an authorised representative or instructing party, or from other people or organisations where you have consented or where collection is required or authorised by law. You may choose not to provide requested information, although this may limit the practice’s ability to respond, assess suitability or provide the requested service.

Use and disclosure

Personal and health information is used or disclosed for the purpose for which it was collected, for a directly related purpose that would reasonably be expected, with consent, or where required or authorised by law. Depending on the service, disclosure may be made to an instructing solicitor or organisation, a court or tribunal, another health practitioner, an authorised representative, or a service provider supporting the secure operation of the practice.

Medicolegal assessments have different confidentiality arrangements from therapy. The intended recipients and limits of confidentiality are explained as part of the assessment process.

Service providers and overseas processing

The practice may use third-party providers for website hosting, email, telehealth, practice administration, secure storage or related technical functions. Some providers may process limited information outside Australia. Health or legal records are not intentionally disclosed overseas unless this is necessary, appropriately safeguarded and notified or consented to as required. You may contact the practice for current information about relevant providers and locations.

Storage and security

Reasonable steps are taken to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. Safeguards may include access controls, secure systems, professional confidentiality procedures and secure methods for transferring sensitive documents. Information is retained for periods required by law and professional standards and is securely destroyed or de-identified when no longer required.

Access and correction

You may request access to personal information held about you or ask for inaccurate or incomplete information to be corrected. Access may be limited in circumstances permitted by law. Requests can be made using the contact details above, and identity may need to be verified.

Website, cookies and analytics

The website may use essential cookies and limited analytics or advertising measurement technologies to understand website use and evaluate advertising. These technologies should not be used to send clinical details or the contents of enquiry forms to advertising platforms. Browser settings can be used to limit cookies, although some website functions may be affected.

Privacy complaints

If you have a concern about privacy, please contact the practice using the details above. The concern will be considered and a response provided within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Updates

This policy may be updated when practice processes, legal requirements or service providers change. The current version will be published on this page.